Data & Privacy
This Privacy Policy explains how ph92 collects, uses, stores, and protects the personal information of players registered on our platform in the Philippines. We are committed to handling your data responsibly and transparently, in line with applicable Philippine data protection regulations. Please read this page carefully so you understand your rights and how your information is managed.
1. About This Policy
This Privacy Policy applies to all players who register, log in, or otherwise interact with the ph92 platform, including through the ph92 mobile app and website accessible at ph92.bid. By creating an account and using our services, you acknowledge that you have read and understood how we handle your personal information as described in this document. ph92 operates in the Philippines and is committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law, and the most current version will always be available on this page. If you have any questions about how your data is handled, you are welcome to reach out to our support team for clarification before continuing to use the platform.
2. Information We Collect
When you register for a ph92 account, we collect personal information that is necessary to verify your identity and provide you with a safe and compliant gaming experience, including your full name, date of birth, email address, mobile number, and a government-issued identification document as required for age and identity verification. During your use of the platform, we also collect transactional data such as deposit and withdrawal records, betting history, game activity logs, and account balance information, all of which are necessary for the proper operation of your account and for regulatory compliance. We automatically collect certain technical information when you access ph92, including your IP address, device type, browser or app version, operating system, and session timestamps, which help us maintain platform security and improve the user experience. If you contact our support team, we may retain records of that communication, including any information you voluntarily provide in the course of seeking assistance. We do not collect sensitive personal information beyond what is strictly necessary for identity verification and responsible gaming compliance, and we do not collect information from individuals who are not registered users of the ph92 platform.
3. How We Use Your Information
The personal information we collect is used primarily to create and manage your ph92 account, process deposits and withdrawals in Philippine pesos, verify your identity and age in accordance with Philippine gaming regulations, and provide you with access to our sports betting, live casino, fish game, and casino-style entertainment services. We also use your information to detect and prevent fraudulent activity, money laundering, and other prohibited conduct that could harm the integrity of the platform or the safety of other players. Your contact details may be used to send you important account-related notifications, such as transaction confirmations, security alerts, or updates to our Terms and Conditions or this Privacy Policy. We may use aggregated and anonymised data — which cannot identify you personally — for internal analytics, platform improvement, and reporting purposes. ph92 does not use your personal information for targeted advertising, and we do not sell, rent, or trade your data to third-party marketing companies under any circumstances.
4. Sharing of Information
ph92 does not share your personal information with third parties except in the limited circumstances described in this section. We may share your data with trusted payment processors and financial institutions that facilitate your deposits and withdrawals, strictly for the purpose of completing those transactions securely and in compliance with applicable financial regulations. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we are legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of ph92 or its users. In the event that ph92 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. All third parties with whom we share data are required to handle your information in a manner consistent with applicable Philippine data protection law and are prohibited from using it for any purpose beyond what is strictly necessary.
5. Data Storage and Security
ph92 stores your personal information on secure servers with appropriate technical and organisational safeguards in place to protect against unauthorised access, disclosure, alteration, or destruction of your data. We use industry-standard encryption protocols for data in transit and at rest, and access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. Your account is protected by password authentication, and we strongly encourage all players to use a strong, unique password and to keep their login credentials confidential at all times. We retain your personal data for as long as your account remains active and for such additional period as may be required by applicable law or regulatory obligations, after which data is securely deleted or anonymised. While we take all reasonable steps to protect your information, no online platform can guarantee absolute security, and players are encouraged to notify our support team immediately if they suspect any unauthorised access to their ph92 account.
6. Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access the personal information we hold about you, and the right to request correction of any inaccurate or incomplete data in your account. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request erasure or blocking of your data where processing is no longer necessary or lawful, subject to any overriding legal or regulatory retention requirements. If you wish to exercise any of these rights, you may contact the ph92 support team, and we will respond to your request within a reasonable timeframe in accordance with applicable law. Please note that certain data processing activities — such as those required for identity verification, fraud prevention, and regulatory compliance — may continue even if you object, as they are necessary for the lawful operation of the platform. ph92 will never penalise you for exercising your data rights, and we are committed to handling all such requests with respect and transparency.
7. Cookies and Tracking Technologies
ph92 uses cookies and similar tracking technologies to maintain your session when you are logged in, remember your preferences, and ensure the platform functions correctly across your visits. These are functional cookies that are strictly necessary for the operation of the platform and do not track your activity across other websites or share your data with advertising networks. We do not use third-party analytics cookies or behavioural tracking tools that would allow external parties to build a profile of your browsing habits. You may configure your browser or device settings to block or delete cookies, but please be aware that doing so may affect the functionality of certain features on the ph92 platform, including the ability to stay logged in. By continuing to use ph92, you consent to our use of functional cookies as described in this section.
Quick Answers
Common questions about how ph92 handles personal data and account privacy.
No — ph92 does not sell, rent, or trade your personal information to any third-party companies, including advertisers or marketing firms. Your data is used solely for the purposes described in this Privacy Policy, such as account management, identity verification, transaction processing, and regulatory compliance. We only share data with trusted payment processors and regulatory authorities when legally required or strictly necessary to operate the platform. All third parties who handle any portion of your data are bound by confidentiality obligations and data protection requirements consistent with Philippine law. If you have concerns about how your data is being used, you can contact our support team at any time for a clear explanation.
As a registered player on ph92, you have the right under the Philippine Data Privacy Act to request access to the personal information we hold about you, as well as to request correction or deletion of that data in appropriate circumstances. To make a data access or deletion request, please contact the ph92 support team directly and provide sufficient information to verify your identity so we can locate your account records. We will process your request within a reasonable timeframe and inform you of the outcome, including any limitations that may apply due to legal or regulatory retention requirements. Please note that certain data — such as transaction records and identity verification documents — may need to be retained for a defined period even after account closure, in compliance with applicable Philippine regulations. For general guidance on account management, you can also visit the ph92 FAQ page.
Yes — ph92 uses encrypted connections and works with trusted payment processors to ensure that your financial transactions in Philippine pesos are handled securely at every step. We do not store full payment card details on our servers; payment data is processed directly through our payment partners' secure systems in accordance with applicable financial security standards. Your transaction history is visible within your ph92 account for your own reference, but this information is protected by your account credentials and is not accessible to other users. If you ever notice an unauthorised transaction or suspicious activity on your account, you should contact our support team immediately so we can investigate and take appropriate action. For more information about deposits and withdrawals, the ph92 FAQ provides detailed guidance for players in the Philippines.
Your Account Awaits
Now that you know how ph92 protects your personal data, you can register with confidence and enjoy sports betting, live casino, fish games, and more — all in one secure account built for players in the Philippines.